Comments on: Adding Business Value: Amazon vs The Supermarket http://joel-mark-witt.com/blog/2009/adding-business-value/ Meaningful Lives Don't Happen By Accident Fri, 23 Jul 2010 20:40:42 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Joel G http://joel-mark-witt.com/blog/2009/adding-business-value/comment-page-1/#comment-3245 Joel G Tue, 21 Apr 2009 12:50:20 +0000 http://joel-mark-witt.com/blog/?p=708#comment-3245 Joel, that's a really great observation. It's powerful to understand how value-added services/features can really build the level of trust that an organization always hopes to have with it's constituents. And likewise, how if customers don't perceive the value in them, it can turn them off. But I'll never forget when we went to that movie with your brother and cousins and they didn't show the credits at the end the whole way through so we all got our money back because you went and talked to the manager! That was great. I sit through the credits most of the time now, too (partly to make sure I don't miss anything extra at the end like they do sometimes). Joel, that’s a really great observation. It’s powerful to understand how value-added services/features can really build the level of trust that an organization always hopes to have with it’s constituents. And likewise, how if customers don’t perceive the value in them, it can turn them off.

But I’ll never forget when we went to that movie with your brother and cousins and they didn’t show the credits at the end the whole way through so we all got our money back because you went and talked to the manager! That was great. I sit through the credits most of the time now, too (partly to make sure I don’t miss anything extra at the end like they do sometimes).

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